Contact Us
Talk to a real person about sizing, hardware, lead times, or an order already in production.
This is the contact page for TruGlide Doors, LLC, a manufacturer of heavy-duty roll-up garage doors assembled in the USA at our facility in Mount Airy, North Carolina. Use the phone number, email address, or quote form below to reach our team about pricing, door sizing, hardware and opener questions, freight and delivery, the status of an order already in production, warranty claims, wholesale dealer accounts, or job applications.
We are a direct manufacturer, not a reseller or a call center. The person who answers the phone can pull up specifications, confirm what fits your opening, and quote a price. If you are still comparing door types, read roll-up vs. sectional doors or browse the full product line before you call.
Quick answers
- Phone: (877) 220-2322 — sales, order status, and technical questions
- Sales email: sales@truglidedoors.com
- Careers email: jobs@truglidedoors.com
- Facility: 170 Holly Springs Rd., Mount Airy, NC 27030
- Hours: Monday through Friday, 8:00 AM to 5:00 PM Eastern
- Quote response time: written pricing within one business day
- Shipping radius: roughly 800 miles from Mount Airy, NC, covering the Southeast and Mid-Atlantic
- Door sizes quoted: 3 ft to 16 ft wide, 7 ft to 16 ft tall, built to order
How to reach us
Phone
(877) 220-2322The fastest way to get pricing and check production timing. Standard sizes like 8x7 and 10x10 can usually be priced on the call.
Best for drawings, opening dimensions, or a multi-door size list. Attach a takeoff and we will price the whole job at once.
Facility address
170 Holly Springs Rd., Mount Airy, NC 27030Doors are assembled in the USA and ship from Mount Airy. Will-call pickup is available by appointment. See shipping and delivery.
Quote form
Request a quote onlineSend sizes, color, quantity, and delivery state in one submission. Written pricing comes back within one business day.
What to have ready before you call
Roll-up doors are built to order, so a quote depends on a handful of specifics. Having these on hand turns a two-day email chain into a five-minute phone call.
- Rough opening width and height in feet and inches. Measure the finished opening, not the door you are replacing. The door size guide walks through how to measure.
- Headroom and sideroom available. A roll-up door needs clear space above the opening for the coil and clear space on both jambs for the guides. Low-clearance buildings need to be checked before ordering.
- Quantity. Multi-door orders for builders and erectors qualify for volume pricing — see dealer and wholesale pricing.
- Color. White, Barn Red, Black, Earth Brown, Evergreen, Pewter Gray, and Quaker Gray are available.
- Manual, chain hoist, or electric opener. If you want an electric opener, the motor can mount on either the right or the left side, and the chain hoist is not installed on an operator-equipped door.
- Delivery state and site access. Freight is quoted to the delivery address; tell us if the site has no forklift or dock.
- Timeline. Tell us the date the door needs to be on site so we can confirm production and transit fit.
Who to contact for what
New pricing and quotes
Call (877) 220-2322 or submit the quote request form. Quotes are free and carry no obligation, and we do not collect payment information to price a job.
Existing orders and production status
Call with your order number or the name the order was placed under. We can confirm where the door is in the build queue and the scheduled ship date. Freight timing details are on the shipping page.
Warranty, damage, and returns
Email sales@truglidedoors.com with photos and your order number. Every TruGlide door carries a one-year warranty — see the warranty terms and the returns policy.
Installation and technical support
Call during business hours with the manual in front of you. Installation documents and the printable manual are on the install guide page, and finished jobs are shown in the installation gallery.
Dealer and wholesale accounts
Metal building erectors, carport companies, shed builders, self-storage developers, and garage door companies should apply through become a dealer.
Careers and job applications
Apply through the careers page or email jobs@truglidedoors.com. We hire for warehouse, shipping and receiving, outside sales, and accounting roles.
Hours and response times
Our sales office is open Monday through Friday, 8:00 AM to 5:00 PM Eastern, and is closed on weekends and major U.S. holidays. Calls placed during business hours are answered live in most cases. Voicemails and emails received overnight are returned the next business morning, and written quotes are sent within one business day of the request. Urgent production or freight questions are best handled by phone rather than email.
Where we are and who we serve
TruGlide Doors is located at 170 Holly Springs Rd. in Mount Airy, North Carolina, where every door is assembled and shipped. We deliver within roughly 800 miles of Mount Airy, covering the Southeast and much of the Mid-Atlantic and eastern United States. See the Southeast service area page for coverage detail, or read about our company and why builders choose TruGlide.
Frequently asked questions about contacting TruGlide
What is the fastest way to get a price on a roll-up door?
Call (877) 220-2322 during business hours. A standard size such as 8x7, 10x10, or 12x12 can often be priced on the phone. If you prefer written pricing, submit the quote form and a salesperson responds with numbers within one business day.
Do you sell directly to homeowners, or only to builders?
We sell to both. Builders, metal building erectors, carport companies, shed builders, self-storage developers, and garage door companies buy at volume pricing. Property owners buying one or two doors are welcome as well and get the same doors and the same one-year warranty.
Do you install the doors you sell?
No. TruGlide Doors manufactures and ships doors; we do not provide installation labor. Every door ships with hardware and an installation manual, and our team answers installation questions by phone. Most contractors install a standard door in a few hours.
Can I pick up a door at your Mount Airy facility?
Yes. Will-call pickup at 170 Holly Springs Rd., Mount Airy, NC 27030 is available by appointment once your order is built. Call ahead so we can confirm the door is complete and staged before you drive in.
What if I call after hours?
Leave a voicemail with your name, phone number, and the door sizes you need, or email sales@truglidedoors.com. Messages left overnight are returned the next business morning.
How do I check the status of an order already in production?
Call (877) 220-2322 with your order number or the name the order was placed under, or reply to your order confirmation email. We can tell you where the door is in production and when it is scheduled to ship.
Who do I contact about a damaged shipment or a warranty issue?
Email sales@truglidedoors.com with photos and your order number. Note any visible damage on the freight bill of lading before you sign for the delivery — that note is what supports a freight claim.
Can you quote a custom door size?
Yes. Doors are built to order from 3 ft to 16 ft wide and 7 ft to 16 ft tall. Give us the rough opening width and height, and we will confirm the headroom and sideroom needed before we quote.
More questions are answered on our FAQ page. Ready for numbers? Request a quote or browse doors by size: 12x12, 16x16, and all roll-up garage doors.
Ready to Get Started?
Request custom pricing for your project today.