Shipping & Delivery
TruGlide roll-up doors are assembled in Mount Airy, North Carolina and shipped by freight throughout the Southeast and eastern United States. This page explains lead times, freight costs, how a door arrives, and exactly what to do at the moment of delivery.
Quick Answers
- How long is the lead time?
- Doors are built to order; your confirmed lead time is given with your quote and order acknowledgment.
- Where do you ship?
- Roughly 800 miles from Mount Airy, NC — the Southeast, Mid-Atlantic, and much of the eastern U.S. Farther destinations are quoted case by case.
- Who unloads the truck?
- The receiver. Most deliveries are curbside, so have a forklift or enough hands on site unless you have arranged a liftgate.
- What does freight cost?
- Quoted per order by destination, quantity, and door size, and shown as a separate line item — never hidden inside the door price.
- How long do I have to report damage?
- Note visible damage on the delivery receipt before the driver leaves, and report any damage to us within 5 business days.
What Freight Shipping Means for a Roll-Up Door
A roll-up door is long, heavy, and awkward — it does not travel like a parcel. It moves on an LTL (less-than-truckload) freight trailer alongside other shippers' pallets. If you have never received freight before, these are the terms you will hear from the carrier and see on your paperwork.
LTL (less-than-truckload)
Your door shares a trailer with other freight rather than filling a dedicated truck. It costs far less than a full truckload, but the shipment may transfer between terminals, which is why careful packaging and an inspection at delivery matter.
Curbside delivery
The standard service level. The driver brings the trailer to the address and the receiver takes the freight off the truck. The driver is not obligated to unload, carry material inside, or place it in a building.
Liftgate service
A hydraulic platform on the back of the trailer that lowers freight to the ground when there is no dock or forklift on site. It is an add-on cost and must be requested before the shipment is booked — not arranged with the driver at the curb.
Limited access location
A site the carrier classifies as harder to serve than a commercial dock: farms, churches, schools, storage facilities, construction sites, and many rural addresses. These carry an extra fee, so tell us about the site when you request a quote.
Bill of lading and packing list
The bill of lading (BOL) is the contract with the carrier and the document you sign at delivery. The packing list itemizes what is in your shipment. Reconciling one against the other before signing is the single most valuable minute you will spend on delivery day.
Production Lead Time
Every TruGlide door is built to order in Mount Airy. Nothing ships off a shelf, which is why we confirm your lead time with your quote and again on the order acknowledgment instead of quoting one number for every job.
What drives the date
- Size: larger openings mean more curtain, longer tracks, and a heavier axle assembly. See the size guide for how measurements are taken.
- Color: stock colors move faster than less common finishes.
- Hardware: chain hoists, electric openers, and locking options each add assembly steps.
- Shop volume: the queue when your order is released to production.
If your date is tight
Tell us the day doors need to be on site — not the day you would like to order. We will tell you honestly whether the schedule works before you commit. Start with a quote request that includes your target install week.
How a TruGlide Door Is Packaged
Knowing what physically comes off the truck lets you line up the right equipment and the right number of people. A single door typically arrives as three to four separate pieces.
| Component | How it ships | Handling note |
|---|---|---|
| Curtain and axle assembly | Coiled on the axle, banded and wrapped | Heaviest single piece — forklift or multiple people required |
| Guide tracks | Bundled pair, full door height | Long and easy to bend — carry supported at both ends |
| Brackets and hardware | Boxed carton | Small and the easiest piece to lose — confirm it is on the truck |
| Hoist or opener (if ordered) | Separate carton | May ship in the same shipment or separately — check the packing list |
Exact weights depend on door size and gauge. Specifications for each model are listed on the products page, and the full assembly sequence is in the installation manual on our resources page.
Where We Ship
We ship roughly 800 miles from Mount Airy, North Carolina. That radius keeps freight costs reasonable and transit times short enough that doors arrive in the condition they left the shop. Full regional detail is on our Southeast service area page.
Southeast core
North Carolina, South Carolina, Virginia, Georgia, Tennessee. These are our highest-volume lanes with the most predictable freight pricing and transit.
Mid-Atlantic and Northeast edge
West Virginia, Maryland, Delaware, Pennsylvania, New Jersey, and parts of New York fall inside or near the radius. Freight is straightforward; urban delivery restrictions are the main thing to plan around.
Gulf and Midwest edge
Alabama, Florida, Kentucky, Ohio, Indiana, and eastern Missouri sit near the outer band. Freight is still practical, and we quote it precisely so there are no surprises.
Outside the radius
We will still quote it. Longer hauls carry higher freight, so we will show you the delivered total up front and tell you plainly whether the numbers make sense for your project. Contact us with the destination ZIP and door quantity.
Freight Charges Explained
Freight is quoted per order based on destination, quantity, and door size, and appears as its own line item on your quote. Ordering multiple doors on one shipment almost always lowers the per-door freight cost, so if you have several openings, quote them together.
Common accessorial fees
Accessorials are carrier charges for anything beyond a standard dock-to-dock move. Telling us about your site in advance means these land in the quote instead of on a surprise invoice.
| Charge | When it applies |
|---|---|
| Residential delivery | Delivery to a home address, including detached shops and barns |
| Liftgate | No dock and no forklift on site; must be requested before shipping |
| Limited access | Farms, construction sites, schools, churches, storage facilities |
| Delivery appointment | Carrier must call ahead and schedule a specific window |
| Redelivery | Nobody available to receive on the first attempt |
| Terminal storage | Freight held at the terminal past the carrier's free time |
Scheduling and Delivery Appointments
Once your door is complete and released to the carrier, you receive tracking information. How the delivery is scheduled depends on the service you chose.
Appointment vs. standard delivery
Standard freight arrives during the carrier's normal route window with no guaranteed time. If someone has to be present with equipment, request an appointment delivery so the carrier calls ahead. Appointments cost slightly more and save far more in wasted labor.
Jobsite vs. shop delivery
Contractors often route doors to their own shop or yard, where a forklift is already available, and move them to the jobsite themselves. That usually beats paying a liftgate fee and waiting on a jobsite window.
Will-call pickup
Local customers and dealers can pick up in Mount Airy once we confirm a window. Bring a trailer or truck long enough for full-height tracks, capacity for the coiled curtain, and straps. Dealers can learn more on our dealer page.
Receiving Your Order
Ten focused minutes at the truck protects your entire order. Once the delivery receipt is signed clean, the carrier's liability for visible damage effectively ends — so inspect first, sign second.
Before the truck arrives
- Confirm who will be on site and that they know what to look for.
- Line up a forklift, telehandler, or enough hands to hand-unload safely.
- Clear a firm, level, drivable path to the unload point.
- Have the packing list and order number in hand or on your phone.
At the truck
- Count every piece against the packing list before signing anything.
- Inspect the curtain coil, track bundle, and hardware cartons for crushing, gouges, punctures, or torn wrapping.
- Look for forklift tine marks on packaging — a reliable sign of rough handling.
- Photograph the freight on the trailer and again on the ground.
- Write any damage or shortage on the delivery receipt before the driver leaves, in specific terms ("crushed edge, curtain coil, 18-inch dent"), and keep your copy.
After unloading
Unwrap and check the material the same day even if the outside looked fine, and report anything you find to sales@truglidedoors.com.
Concealed Damage and Freight Claims
Concealed damage is damage found after the driver has gone and the receipt was signed clean. It is recoverable, but only if it is documented quickly.
The 5-business-day window
Report damage or shortage to us within 5 business days of delivery. Keep all packaging exactly as it arrived until the claim is resolved — carriers can request an inspection, and discarded packaging weakens the case.
What to send us
- Your order number and delivery date.
- A photo of the signed delivery receipt, including any notes you wrote on it.
- Wide photos showing the whole piece and close-ups of each damaged area.
- Photos of the packaging and any pallet or banding damage.
What happens next
We review the documentation, file with the carrier where appropriate, and get replacement material moving. Freight damage is a shipping matter, not a product defect — see the warranty page for what product coverage includes, and returns & cancellations for order changes.
Storage Before Installation
Doors frequently arrive ahead of the install date. How they are stored in the meantime decides whether the curtain looks new on the day it goes up.
- Store indoors or under cover, never uncovered in the open.
- Keep material off the ground and out of standing water on blocking or dunnage.
- Support the track bundle along its length so it does not take a permanent bow.
- Do not stack heavy material on top of the coiled curtain.
- Keep the hardware carton with the door so parts do not wander off the site.
Moisture trapped against a coiled curtain causes staining that is not covered by the warranty. Covered, ventilated, off-the-ground storage prevents it entirely.
Shipping FAQ
How long does it take to get a TruGlide door?
Every door is built to order, so the lead time is confirmed on your quote and order acknowledgment rather than published as a fixed number. Size, color, hardware selections, and current shop volume all move the date. If you have a hard deadline, tell us the date you need doors on site and we will confirm what is realistic before you place the order.
Do I need a forklift to unload?
Most freight deliveries are curbside and unloading is the receiver's responsibility. A forklift, telehandler, or skid steer with forks makes it straightforward. Without equipment, plan on several people to hand-unload the curtain coil, or ask us to quote a liftgate delivery before the order ships.
Can you ship to a residential address?
Yes. Residential deliveries are common for shops, barns, and detached garages. Carriers charge a residential accessorial fee and often a liftgate fee for these stops, so tell us up front that the delivery address is residential and we will include those costs in the freight line on your quote.
Can I pick up my door in Mount Airy instead?
Yes. Will-call pickup at our Mount Airy, NC shop is available once your door is complete and we have confirmed a pickup window with you. Bring a trailer or truck bed long enough for the tracks and enough capacity for the coiled curtain, plus straps to secure the load.
What if the driver will not wait while I inspect the shipment?
You always have the right to count pieces and look at the packaging before you sign. If a driver is rushing you, write "subject to inspection — possible concealed damage" on the delivery receipt, photograph the load on the truck and on the ground, and contact us the same day.
Do you ship outside your normal service area?
We regularly ship roughly 800 miles from Mount Airy, NC. Destinations beyond that are quoted case by case. Freight cost rises with distance, so on long hauls we will tell you honestly whether the total delivered price still makes sense for your project.
Is freight included in the quoted price?
Freight is quoted as a separate line item on your order so you can see exactly what transportation costs. That keeps the door price consistent and lets you compare delivery options such as curbside versus liftgate, or shop delivery versus jobsite delivery.
What happens if a part is missing from my shipment?
Count every piece against the packing list before signing and note any shortage on the delivery receipt. Then email sales@truglidedoors.com with the order number and a photo of the annotated receipt. Missing hardware is replaced from stock and shipped small parcel so your install is not held up.
Still Have Questions About a Shipment?
Tell us the destination, the opening sizes, and the date you need doors on site, and we will come back with a delivered price and a realistic schedule. Request a quote, contact our team, or browse the general FAQ for questions about doors, hardware, and installation.