Accessibility Statement

Last reviewed: August 15, 2026

1. What This Statement Covers

This statement covers the public pages of truglidedoors.com — product pages such as roll-up garage doors and commercial roll-up doors, reference pages such as the size guide and FAQ, and our forms for quote requests, dealer applications, and job applications. It does not cover third-party sites we link to or documents published by other manufacturers.

Terms used here

Assistive technology is software or hardware that helps someone use a computer — screen readers, magnifiers, switch devices, and voice control. WCAG is the Web Content Accessibility Guidelines, the international reference standard for web accessibility. Level AA is the middle of WCAG's three conformance levels and the level most commonly referenced in U.S. accessibility expectations. Barrier means anything on the site that prevents you from completing what you came to do.

2. Our Commitment

TruGlide Doors wants every visitor to be able to research doors, understand sizing and hardware, and get a price without friction. Accessibility is treated as part of building a page, not a cleanup task afterward. When we add a page — a new size page like the 10x10 roll-up door, a policy page, or a blog article — the same structural rules apply.

Why this matters to us

Our customers include contractors on job sites using phones in bright sunlight, property managers reading with magnification, and shop owners who prefer keyboard navigation. A site that works for assistive technology generally works better for all of them.

3. The Standard We Work Toward

We use WCAG 2.1 Level AA as our reference standard for this website.

What WCAG 2.1 AA means in practice

Content must be perceivable, operable, understandable, and robust. Concretely: text alternatives for meaningful images, content reachable and usable with a keyboard alone, text contrast of at least 4.5:1 against its background, page structure conveyed with real headings and landmarks, form fields with programmatic labels, and text that stays readable when zoomed to 200 percent.

Why Level AA and not AAA

Level AA is the practical benchmark for commercial websites and the level most widely cited by regulators and procurement teams. Level AAA includes requirements — such as sign language interpretation for all audio — that are not achievable for a manufacturer's catalog site.

4. Accessibility Features on This Site

Semantic structure and landmarks

Pages use a single H1 followed by nested H2 and H3 headings, plus header, navigation, main, and footer landmarks, so screen reader users can jump between sections instead of reading linearly. Long policy pages include a table of contents with anchor links.

Keyboard navigation

Menus, accordions, dialogs, and forms are operable with Tab, Shift+Tab, Enter, Space, arrow keys, and Escape. Interactive components are built on accessible primitives rather than clickable containers, so they expose the correct role and state.

Visible focus

Every focusable control shows a visible focus ring, so keyboard users can always see where they are on the page.

Text alternatives

Meaningful images — door photos in the installation gallery, product shots on product pages, and diagrams — carry descriptive alt text. Purely decorative images are marked so screen readers skip them.

Color and contrast

Body text, headings, and buttons use a palette checked for contrast against their backgrounds. Color is never the only signal: form errors, required fields, and status messages also carry text.

Resizable, reflowing text

Layouts are responsive and text-based rather than image-based, so browser zoom and larger system font sizes reflow content instead of clipping it. The site works on phones, tablets, and desktops.

Forms and labels

Every field on our quote form, contact form, and application form has a label tied to its input, required fields are announced, and validation messages are shown in text next to the field they concern.

Video and motion

Background videos on the site are decorative, muted, and carry no information you cannot get from the surrounding text. They are never the only source of a fact about a product.

5. Conformance Status and Known Limitations

truglidedoors.com is partially conformant with WCAG 2.1 Level AA. Partially conformant means most of the site meets the standard, and some parts do not yet. We publish the known gaps rather than claim more than we can support. We have not commissioned a third-party accessibility certification.

Embedded third-party content

Maps, chat widgets, and analytics elements come from outside providers whose markup we do not control. Where a provider's component has a gap, we raise it with them and offer a direct alternative — call or email us and we will handle the request.

PDF documents

The installation manual and spec sheets on our resources page are PDFs. PDFs vary in how well they read with screen readers. If you need the content of any document in another format, ask and we will send it as plain text or read it to you over the phone.

Older images and blog content

Some earlier blog posts and archive photos have shorter alt text than we would write today. We improve these as we revise posts.

Motion and video

Background video autoplays on some pages. It is muted and decorative, but if reduced motion matters to you, enabling your operating system's reduce-motion setting is the most reliable control today.

6. How We Test and Keep Improving

Manual keyboard and screen reader checks

New and revised pages are walked through with the keyboard alone to confirm every control is reachable, operable, and clearly focused, and that heading order makes sense when read out.

Automated checks

We run automated accessibility checks against pages as they are built to catch contrast problems, missing labels, missing alt text, duplicate IDs, and broken heading order.

Review cadence

We review this statement and re-check the site at least annually, and again whenever we launch a significant new section. The date at the top reflects the most recent review.

7. Alternative Ways to Reach Us

You never have to use this website to do business with us. If any page or form gets in your way, reach a person directly:

Phone: (877) 220-2322
Email: sales@truglidedoors.com
Mail: TruGlide Doors, LLC, 170 Holly Springs Rd., Mount Airy, NC 27030
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern

By phone or email we can quote a door, confirm sizing and opener options, explain shipping and delivery, walk through the limited warranty, and handle returns questions.

8. How to Report an Accessibility Barrier

Tell us and we will fix it. Include as much of the following as you can, though partial information is still welcome:

• The web address of the page where you hit the problem.
• A short description of what you were trying to do and what happened instead.
• The browser and device you were using, if you know them.
• The assistive technology you use, if any — for example a screen reader or voice control.
• How you would like us to reply: email, phone, or text.

What happens next

We acknowledge reports within 3 business days. We first help you finish what you came to do — usually by phone or email — then schedule the underlying fix. If a fix will take longer, we tell you the plan rather than leaving the report open silently. You can also use our contact page to reach us.

9. Assistive Technology Tips

Zoom and text size

Press Ctrl and plus (Command and plus on a Mac) to enlarge the page. Our layouts reflow rather than requiring horizontal scrolling.

Built-in screen readers

VoiceOver is built into macOS and iOS, Narrator into Windows, and TalkBack into Android. Our heading structure is designed so you can navigate by heading rather than reading whole pages.

Reduced motion

Turning on reduce motion in your operating system's accessibility settings limits animation across sites, including ours.

High contrast and dark modes

The site uses standard text markup rather than images of text, so operating system high-contrast and dark modes apply cleanly.

10. Related Policies

This statement sits alongside our Terms of Service, Privacy Policy, and Cookie Policy. For product and service details, see why builders choose TruGlide, self-storage doors, shed doors, and common sizes such as the 8x7 and 12x12 doors. You can also read about our company or see customer testimonials.

11. Contact Information

TruGlide Doors, LLC
170 Holly Springs Rd., Mount Airy, NC 27030
Email: sales@truglidedoors.com
Phone: (877) 220-2322
Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern

Ready to move forward? Request a quote online, or call and we will take the details over the phone.